Customer support
For account access, vouchers, playback, subscriptions, payments or advertising questions, contact the support team using the details below.
Help us resolve it quickly
Include your account email or voucher reference, the title or episode involved, your device type and the approximate time of the issue. Do not send passwords, one-time codes, full payment credentials or other secrets.
Billing and payment issues
For an M-Pesa or subscription issue, include the transaction reference and amount. We may ask you to verify account ownership before discussing billing or account records.
Privacy requests
Use the same support email and clearly mark the message “Privacy Request.” Identity verification may be required before personal information is disclosed, corrected or deleted.